Terms & Conditions
Introduction
These Terms and Conditions ("Terms") govern your use of the Medxphysio website and services (the "Service") in the United Kingdom. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Service.
Use of the Service
- You must be 18 years of age or older to use the Service.
- You are responsible for maintaining the confidentiality of your account information and password. You are also responsible for all activity that occurs under your account.
- You agree to use the Service for lawful purposes only and in accordance with all applicable UK laws and regulations.
- You agree not to use the Service to:
- Transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, hateful, or racially or ethnically offensive material.
- Interfere with or disrupt the Service or servers or networks connected to the Service.
- Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
Appointments and Cancellations
- You can book appointments with qualified physiotherapists through the Service or by contacting Medxphysio directly.
- You must provide accurate information when booking an appointment, including any relevant medical history.
- We require at least 24 hours notice to cancel an appointment. Missed appointments without notice may be subject to a cancellation fee as outlined in our fees policy.
Fees and Payment
- You are responsible for all fees associated with using the Service, including physiotherapy fees, any applicable booking fees, and any out-of-pocket expenses related to your treatment plan.
- Payment is due at the time of service unless other arrangements are made in advance and agreed upon by Medxphysio.
- Medxphysio reserves the right to change its fees at any time, with reasonable notice provided.
Qualifications and Disclaimer
- Medxphysio provides the Service on an "as is" and "as available" basis.
- At Medxphysio, we are committed to providing high-quality physiotherapy care. All our physiotherapists are qualified healthcare professionals registered with the Health and Care Professions Council (HCPC). They possess the necessary qualifications, experience, and ongoing training to deliver effective physiotherapy treatments. Here's a brief overview of our team's qualifications:
Chartered Physiotherapists (MCSP): Hold a Master's degree in physiotherapy and are members of the Chartered Society of Physiotherapy (CSP).
State Registered Physiotherapists (SRPs): Possess a Bachelor's degree in physiotherapy and are registered with the HCPC.
Physiotherapy Assistants (PTAs): Work under the supervision of qualified physiotherapists and hold a relevant diploma or degree in physiotherapy.
Disclaimer: Limitations of Online Consultations
While online consultations offer a convenient way to discuss your initial concerns and explore treatment options, they have limitations. A comprehensive physiotherapy assessment often requires a physical examination to accurately diagnose your condition and develop the most effective treatment plan. Here's why in-person assessments might be necessary:
- Physical examination: Allows the physiotherapist to assess movement, posture, muscle strength, and joint range of motion.
- Palpation: Enables the physiotherapist to identify areas of pain, tenderness, or swelling.
- Specialized tests: Depending on your condition, specific tests may be needed to assess your balance, reflexes, or nerve function.
We recommend scheduling an in-person assessment for:
- Acute injuries (e.g., sprains, fractures)
- Chronic pain conditions
- Neurological conditions
- Complex conditions requiring manual therapy techniques
Benefits of In-Person Assessment:
- More accurate diagnosis and treatment plan development.
- Hands-on treatment techniques for faster recovery.
- Personalized guidance and support from your physiotherapist.
If you are unsure whether an online consultation or an in-person assessment is right for you, please contact us. We are happy to discuss your specific needs and recommend the best course of action.
Limitation of Liability
- Medxphysio employs qualified and experienced physiotherapists who provide services with reasonable care and skill. The information provided on the Service is intended for general informational purposes only and does not constitute medical advice. You should always consult with a qualified healthcare professional, such as one of our physiotherapists, before making any decisions about your health. Medxphysio is not responsible for any injuries or damages that may arise from your use of the Service, except for those arising from the negligence or willful misconduct of our qualified physiotherapists during the course of your physiotherapy treatment.
Termination
- Medxphysio may terminate your access to the Service at any time, for any reason, without notice.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Entire Agreement
These Terms constitute the entire agreement between you and Medxphysio concerning your use of the Service.
Contact Us
If you have any questions about these Terms, please contact us at contact.medxphysio@gmail.com.
